Diana consistently goes far above and beyond in ways that profoundly impact the emotional and physical well-being of those in her care. Diana is often called upon to support patients who are newly diagnosed with diabetes - a life-changing and often frightening moment. For many patients and families, learning to manage diabetes requires dramatic lifestyle changes and absorbing overwhelming amounts of new information. Diana meets these moments of deep vulnerability with joy, excitement, and an infectious sense of hope. She even shares her own diagnosis and demonstrates her device, using her personal story to remind patients, “You are not alone, and you will still live your life fully despite diabetes.” Her presence turns fear into empowerment and confusion into confidence. I have had the privilege of witnessing Diana’s compassion and creativity firsthand.

One experience, among many, stands out as a true example of the kind of nurse she is. A patient’s continuous glucose monitor (CGM) sensor went missing following a cardiac procedure. Leadership was informed of the missing sensor on the same day the patient was planned for discharge. Although the patient was knowledgeable about diabetes management, he was extremely anxious about going home without his sensor. The CGM was essential to his safety, comfort, and independence - especially following a cardiac procedure. I reached out to Diana for help. Despite having an exceptionally busy day, she immediately made time for this patient. After investigating, she discovered the patient’s CGM model was outdated, making it nearly impossible to find a replacement sensor. We brainstormed multiple options, but it appeared the patient might have to discharge without the device, which would not only create a significant barrier for him but would also result in a formal grievance and hours of additional work for associates. Instead of accepting that outcome, Diana persisted. She examined the patient’s monitor more closely and realized - through her exceptional clinical knowledge and problem-solving - that his current monitor was compatible with an upgraded sensor. Diana met with the patient, taught him step-by-step how to set up the new sensor, and walked him through the entire application process. She even provided him with an extra sensor to take home. As Diana spoke with him, the patient’s worried expression slowly shifted into relief and then into a smile. He suddenly felt secure again - confident that he could safely manage his diabetes at home while recovering from his cardiac procedure. Thanks to Diana, he was able to focus on healing, not fearing the unknown. Diana could have easily said she did not have the time. She could have accepted that the device was outdated. She could have stepped back. But she didn’t. Instead, she stepped forward because she genuinely cares. Her actions prevented unnecessary stress, avoided a formal grievance, and - most importantly - transformed a patient’s fear into reassurance. Diana exemplifies every aspect of the DAISY Award. She is a healer, a teacher, an advocate, and a beacon of compassion. Our patients, families, and colleagues are better because of her.