A patient shared the following letter of appreciation:

"Flora is a loving, caring, friendly person. She was extremely gentle when taking care of my husband, especially when she had to move him around because his skin became so sensitive. She had to be very careful when removing the bandage from his skin, which was holding a drain that was in his stomach. Flora treated us like family, immediately family not extended family. The whole family is thankful for her."

A second family sent a letter stating:

"It is with our deepest gratitude that we want to thank you for your emotional support during our difficult days when my dad was under your caring hands. Your comforting gestures, helpful advice, thoughtful efforts to help ease pain, and ongoing support, compassion, and professionalism. We are truly grateful for the short but crucial time you were all in our lives."

Flora exemplifies holistic, patient- and family-centered care and represents the very best of nursing. She has made a lasting impact on the lives of those she served.