Read this exciting study in Health Services Research to learn how recognition of extraordinary compassion enhances patients' perception of the quality of their care.
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Compassion Practices and HCAHPS: Does Rewarding and Supporting Workplace Compassion Influence Patient Perceptions? Absolutely!
Inspiring Nurses to See the Extraordinary in their Ordinary
Bonnie Barnes, FAAN,
Mary Koloroutis, MSN, RN, and
Cynthia Sweeney MSN, RN, CNOR, NEA-BC