3 South CCU
May 2024
3 South CCU
Trinity Health Oakland
Pontiac
,
MI
United States
Sara Insley, RN, Felicia Townsend, RN, Jennifer Asante, RN, Monique Kennerly, RN, Andrea Tovar, RN, Anna Le, RN, Efrain Galindo, RN, Leslie Darling, RN,
I had the unfortunate pleasure of meeting this amazing, excellent, professional, and high-functioning team after my father required an RRT transfer to CCU for Hypoxia/ Tachycardia/ Atrial fibrillation. My father required care after falling at home twice; upon admission, an incidental finding of Legionnaires' Pneumonia changed the priority of care. The spinal fracture he suffered from these falls was now on the back burner. My father went from being independent at home performing ADLs with minimal assistance to now being bedridden. After spending 36 hours in the ER hallway, he required an RRT for change in Sao2 and BP. Upon admission to a general care floor, he was able to stay one shift before needing another RRT for hypoxia.
He was then admitted to CCU and this is where we met his "Angels". My dad is a devout catholic and truly feels his life was saved by the nurses on this unit. Your nursing team, the priority of patient continuity, and excellence in care provided a foundation for his status. They were able to notice the change in stability as he required more and more pressor support to maintain his BP. His work of breathing continued to increase, and the more he worked, the more tired he became. As the day entered night, I watched as the light left his eyes. Your nurses (Leslie and Sarah) were constantly at the bedside. They recognized his change in status. They, too, recognized his descent into Sepsis with his cognition change, inability to keep his eyes open, maintain an adequate BP and oxygenation, and ultimately, his inability to recognize me. They immediately alerted the primary team. Stat testing was ordered, and my Dad was escorted by 3 amazing team members to receive the stat testing he needed.
Upon return to the unit, the nursing team on that day functioned seamlessly. They knew what was needed and could anticipate orders and procedures that may be ordered. Every person who entered the room knew their role and responsibility. They were calm and professional and explained as they went about providing the lifesaving care my dad required. I have been a nurse for 23+years and I have seen amazing things happen when RN's work together. The team on 3S is quite literally life-saving and should be recognized as such.
Sarah and Leslie were strong in their assessment skills and, as a matter of fact, that day. It was a Friday evening heading into a holiday weekend. I was panicking that the quality of care from the providers may change when entering a weekend, much less a holiday weekend when my Dad was so very sick. There was initially some confusion as to who was the primary providers that afternoon. Sarah did not tolerate this confusion and immediately alerted the entire team, including in my father's care, to clarify their roles as her patient was decompensating, and she needed a provider now. During their shift that day, both Leslie and Sarah were firm and professional in requesting what was needed for my Dad, as subtle changes in status were noted as the day went on. Neither of them ever tolerated an unacceptable wait time for responses and utilized their resources.
This entire team and their dedication and passion for their profession are obvious, and I know in my soul that they saved my father that day. I realize they probably provide this caliber of care every day, but that day, it seemed as if my father was the only person in the world. This 16-day hospitalization is something we never want to experience again. This team then continued this care until he was stable enough to move to general care. Nurses like yours are the key holders of the care that is given and should be congratulated, appreciated, and recognized for their excellence in care.
Leslie, Sarah, Felicia, Andrea, Jennifer, Monique, Anna, and Efrain, you will never be forgotten. Please know you saved our family with the care you gave. This nomination could have come in a time of grief, but it does not. He continues to improve and gain strength in hopes of eventually fixing his fracture. He continues to brag about his Angels to everyone he encounters.
Thank you. A nomination and a cute pin don't cover it, but please know it comes from the bottom of our hearts. We will forever sing your praises.
He was then admitted to CCU and this is where we met his "Angels". My dad is a devout catholic and truly feels his life was saved by the nurses on this unit. Your nursing team, the priority of patient continuity, and excellence in care provided a foundation for his status. They were able to notice the change in stability as he required more and more pressor support to maintain his BP. His work of breathing continued to increase, and the more he worked, the more tired he became. As the day entered night, I watched as the light left his eyes. Your nurses (Leslie and Sarah) were constantly at the bedside. They recognized his change in status. They, too, recognized his descent into Sepsis with his cognition change, inability to keep his eyes open, maintain an adequate BP and oxygenation, and ultimately, his inability to recognize me. They immediately alerted the primary team. Stat testing was ordered, and my Dad was escorted by 3 amazing team members to receive the stat testing he needed.
Upon return to the unit, the nursing team on that day functioned seamlessly. They knew what was needed and could anticipate orders and procedures that may be ordered. Every person who entered the room knew their role and responsibility. They were calm and professional and explained as they went about providing the lifesaving care my dad required. I have been a nurse for 23+years and I have seen amazing things happen when RN's work together. The team on 3S is quite literally life-saving and should be recognized as such.
Sarah and Leslie were strong in their assessment skills and, as a matter of fact, that day. It was a Friday evening heading into a holiday weekend. I was panicking that the quality of care from the providers may change when entering a weekend, much less a holiday weekend when my Dad was so very sick. There was initially some confusion as to who was the primary providers that afternoon. Sarah did not tolerate this confusion and immediately alerted the entire team, including in my father's care, to clarify their roles as her patient was decompensating, and she needed a provider now. During their shift that day, both Leslie and Sarah were firm and professional in requesting what was needed for my Dad, as subtle changes in status were noted as the day went on. Neither of them ever tolerated an unacceptable wait time for responses and utilized their resources.
This entire team and their dedication and passion for their profession are obvious, and I know in my soul that they saved my father that day. I realize they probably provide this caliber of care every day, but that day, it seemed as if my father was the only person in the world. This 16-day hospitalization is something we never want to experience again. This team then continued this care until he was stable enough to move to general care. Nurses like yours are the key holders of the care that is given and should be congratulated, appreciated, and recognized for their excellence in care.
Leslie, Sarah, Felicia, Andrea, Jennifer, Monique, Anna, and Efrain, you will never be forgotten. Please know you saved our family with the care you gave. This nomination could have come in a time of grief, but it does not. He continues to improve and gain strength in hopes of eventually fixing his fracture. He continues to brag about his Angels to everyone he encounters.
Thank you. A nomination and a cute pin don't cover it, but please know it comes from the bottom of our hearts. We will forever sing your praises.