Ali Hackbart
November 2023
Ali
Hackbart
,
RN
Outpaitient Ambulatory Surgery
Aspirus Divine Savior Hospital & Clinics
Portage
,
WI
United States
The patient was extremely thankful for being given the instructions and time at the appointment and was able to have all questions answered without playing phone tag.
Ali has gone above and beyond for a patient not once but twice. The patient has a prior brain injury and doesn't always understand the information given to them or forgets things they were told about directions, times, etc. On top of that the patient does not always get great phone service so is difficult to get ahold of. Before each of the patient’s surgeries and pre-operative visits with the PCP, Ali contacted me with the patient's surgery arrival time and instructions, even if it was a week ahead, and assured me that the patient's arrival time wouldn't change so the information can be given to them at the appointment in the PCP's office. For the most recent surgery, Ali had even typed up an easy-to-read and understand instruction sheet for the patient, highlighted the most important parts, and hand-delivered it to my desk to give to the patient to ensure everything went smoothly with surgery. The patient was extremely thankful for being given the instructions and time at the appointment and was able to have all questions answered without playing phone tag. Ali has consistently gone out of her way to make contact with the PCP's office about patients with upcoming surgeries if there are any questions/concerns or messages needing to be given to the patient, but this particular patient she recognized the patient’s difficulty with processing of information and went above and beyond!