I came to the ER and was already concerned, but while I was there, I received scary and devastating news. In those circumstances, you hope that you have people around you who can calm you and take care of you. Angela proved to be such a person. All of your staff that I came into contact with were professional and took good care of me, and for that I thank them. It is just that this nurse did not treat me as just another patient. I sensed that she was truly trying to make sure that I was comfortable, both physically and emotionally.

While always maintaining her professionalism, I felt like a family member was taking care of me, and I knew that I was not her only patient. She answered all my questions within her area of expertise of course, which instilled a level of safety during an emotionally unsettled time for me. Her willingness to explain things instead of just doing the basics, like taking my vitals and administering medical procedures, demonstrates the personalized care she is committed to. During the shifts that she was my nurse, I felt better knowing that she was on duty. Her great bedside manner and above-and-beyond attitude show a perfect combination of professionalism and humanity. This is a perfect recipe for a nurse. You should be proud to have her on staff. Thank you.