Billy Arnold has a positive attitude to his work and outstanding skills. He helps others as needed and is willing to go the extra mile for patients and families and coworkers.

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My dad is a vital, active, independent 84 year-old gentleman experiencing confusion, and it frustrates him immensely. Bill's outstanding technique of continuously evaluating his status should be taught to all RNs who are faced with evaluating mental statuses. He determined Dad's status unobtrusively and had him laughing in the process. He engaged my dad with his calm manner and confidence. He possesses the gift of knowing how to evaluate, educate, encourage, and reassure with a few questions and sentences. His command of requisite nursing knowledge was apparent, and he gave my father a boost of hope and confidence through each interaction they had.