When a young Spanish speaking patient was admitted and received a new cancer diagnosis, Cally went above and beyond for the patient. She took the time during a busy shift to use the ODI and answer his many questions. He didn't understand why his platelets were low and had questions about his treatment. She explained things in a way that he could understand. The patient grabbed her hand and then apologized for taking her time and holding her hand, but said he was just scared and lonely. She told him that he does not need to apologize, that we are here for him in any way he needs, that he can hold our hands if he needs to and we were here to support him and to get him better.
Cally went above and beyond to comfort the patient during a scary time and helped him understand better and not feel bad for not understanding.