Staying in the hospital with COVID and Appendicitis was not easy, especially for one whose last hospital stay was 12 years ago giving birth. I felt lonely, uncertain, and of course ill. Cassandra brought light to me when she looked after me. Cassandra went above and beyond when taking care of me. She balanced well on paying attention to my recovery; yet not worrying me. After I told her, just once, about my preference for drinking hot water she brought me a cup oftentimes without being asked. She cared about how I felt emotionally too. She gave tips on using the TV and made conversation asking about my family. I often felt like I was chatting with a friend.

Cassandra also helped explain as much as she could about why certain procedures were done and made recommendations to communicate with the doctors when they visited. It was extremely helpful, as I did feel uncertain about the surgery/non-surgery treatment. Cassandra paid attention to all the details making sure I was included in the decisions. Before her shift ended, she always stopped by to let me know who was to take over and how I would be in good hands.

On her last day before her break, Cassandra came to say goodbye leaving best wishes and encouragements. It was sweet and reassuring. All my nurses were professional but I wanted to nominate Cassandra for the DAISY Award because the way she treated me felt like a family member with love and care while I was at my weakest. Thank you, Cassandra!