My father was brought into the ER after being found unresponsive at home. The Doctor and staff worked on him without ever being able to revive him. The family was brought back to view the body and pay our last respects.
Cindy was extraordinarily compassionate with us. She was close at hand and answered some questions as needed - but she gave us the appropriate amount of space to grieve. She provided water and tissues and checked on us during the minutes we stayed in the ER bay. She communicated about each step of the process she would be taking.
As we finally gathered the strength to leave, Cindy came up to my mother, who had just lost her husband, and consoled her. Her eyes were filled with so much empathy and compassion that it made my mother think she must know this person - that she would be so deeply touched. Mom said, "Do I know you?" Cindy politely replied, "No, but I want you to know that you and your family will be in my prayers." In the moment of our family's greatest grief, this professional provided the only care that was left to provide. And it was deeply appreciated. Cindy's service to this family was more than I could have expected.