February 2022
Dana
Pierce
,
CRNA
Surgery
Ochsner Medical Center Kenner
Kenner
,
LA
United States
Dana continued to provide empathy and compassion to both the patient and his significant other. Dana displayed calmness and patience despite the frustrations and disruptions in care.
Dana is a CRNA who works in Surgery. She was redeployed to work in ICU during the 4th COVID surge. During her redeployment, she received a medical emergency patient from the telemetry unit, who had Covid and was struggling to breathe, nearly maxed out on BI-PAP. His partner, who accompanied him, explained that she did not believe Covid was real and was refusing to wear PPE. His significant other asked to purchase a BI-PAP and drive her loved one to California, asked if she could donate one of her lungs to her loved one to be transplanted, and was consuming so much time of the staff. Despite all of this, Dana continued to provide empathy and compassion to both the patient and his significant other. Dana displayed calmness and patience despite the frustrations and disruptions in care. Dana volunteered to take this patient back the next day and went on to care for him and his significant other for 3 & 1/2 weeks. Dana developed a rapport and trusting relationship with the patient’s significant other which was impactful because the significant other had recently lost her mother in our ICU under hospice care. The patient’s significant other had been grieving and was still in the anger phase. At the end of this patient’s stay, his significant other thanked Dana and sent her a card reading: “you are the epitome of a perfect nurse. You are so skilled, so very kind, so very nurturing…..you sincerely care about your patients….you are an amazing woman who gives the best of herself caring for others….you have been a bright shining star when we both needed you during our darkest days.” Thank you Dana for redeploying to the ICU during the surge and taking special care of this patient and his significant other. You truly made a difference.