Danielle Kong is an exceptional charge nurse who goes above and beyond to ensure patient satisfaction and well-being. Recently, she handled a challenging situation with professionalism, respect, and compassion. She took the time to listen, address my concerns, and provide reassurance, ultimately resolving the issue satisfactorily. Her calm demeanor and strong negotiation skills encouraged me to stay in the hospital and continue my care. Danielle exemplifies excellent leadership and a commitment to patient-centered care, making her a true asset to the team.