October 2020
Danielle
Zimmerman
,
BSN, RN, RN-BC
Contigency Pool
Penn State Health - Milton S. Hershey Medical Center
Danielle worked with a local nurse familiar with the patient to get into the patient's house, retrieve the scared, 17-year-old miniature poodle who is blind, and brought her home.
I had a patient in the Emergency Department who had crashed his car after having a syncopal episode and was requiring admission. He was older, had Parkinson's, and per EMS who knew him was mildly cognitively delayed. His primary concern when he heard he was to be admitted was his dog. He knew few people (and only the first names of the ones he did know).
After searching the internet, I realized that he lived in the same town Danielle grew up in. I contacted her hoping that she might know the contact information for the EMS Company as the EMT seemed very familiar with the patient. Danielle immediately said she was ready and able to go to the gentleman's house and bring the dog home until he was discharged. Danielle worked with a local nurse familiar with the patient to get into the patient's house, retrieve the scared, 17-year-old miniature poodle who is blind, and brought her home. She called on the phone to check in with the patient during his two-day stay and assured him that she would be able to pick him up from the hospital to bring him home.
On the day of his discharge, I was able to bring him to the front entrance where she was waiting for him, with the dog, and her kids to bring him home. It was at least an hour in each direction, and she did this without complaints. During his stay, she called about his car location, and his insurance company to get the claim started from his accident, she continues to follow up with him on his needs. This is simply an amazing example of caring for the whole patient (including their pets) and answering the call even from home.
After searching the internet, I realized that he lived in the same town Danielle grew up in. I contacted her hoping that she might know the contact information for the EMS Company as the EMT seemed very familiar with the patient. Danielle immediately said she was ready and able to go to the gentleman's house and bring the dog home until he was discharged. Danielle worked with a local nurse familiar with the patient to get into the patient's house, retrieve the scared, 17-year-old miniature poodle who is blind, and brought her home. She called on the phone to check in with the patient during his two-day stay and assured him that she would be able to pick him up from the hospital to bring him home.
On the day of his discharge, I was able to bring him to the front entrance where she was waiting for him, with the dog, and her kids to bring him home. It was at least an hour in each direction, and she did this without complaints. During his stay, she called about his car location, and his insurance company to get the claim started from his accident, she continues to follow up with him on his needs. This is simply an amazing example of caring for the whole patient (including their pets) and answering the call even from home.