I met Denise on the most traumatic day of my life. My son was in a terrible accident and sustained a traumatic brain injury. Denise was our night nurse, and it would be an understatement to say that she is the reason I made it through that night. She stayed by my son's side and kept him safe and comfortable. I felt so much comfort in her presence. Not only is she extremely knowledgeable, but she is also kind, patient, compassionate, and sympathetic. She talked me through every step of my son’s care and made sure I understood what and why things were happening. I was mentally broken and she recognized that and hugged me when I was falling apart. She made the care very personal and even asked what my son’s favorite music was and played that for him while he was struggling on the ventilator. I will be forever grateful to her.