My father was in the ICU before passing away from Lung Cancer. Each day I was there I saw Erica treat him and the family with respect. She answered every question in a way we all understood. The biggest thing I noticed, is when she would talk to my dad, she would kneel down and hold his hand. She made a tough situation very comforting knowing someone truly cared. The night before he passed, she came in before she left and told us she was off the next day but wanted to check with and wish us well. Thank you, Erica, for what you did for our family.