Hallwayne Velasco demonstrated the most professional service to my husband. His bedside manner for his patient was shown through his kindness, knowledge, and eagerness to help me and answer all my questions. He responded to my husband's needs in a timely manner, which I appreciated. Many others can learn from him. Keep up the great work; you made our experience blessed.
Being the wife of a veteran, my husband received the best service he has received in a long time. Your high standards would make all patients and their family's proud.
Things that stood out for me:
You listened to my husband's needs and concerns.
You executed solutions to problems by being diligent in seeking out the right answers. You treated us as if we were your own family.
The kindness shown to my husband mattered a lot to me. You demonstrated great care, which showed this is more than a job to you, but a career you love to do, and it showed every time you worked.
I just can't find all the words to express the greatness that was shown at Memorial Hermann.
Thank you to Mr. Hallwayne and all the others I didn't name. God bless you all and keep up the great work. You will always be in my prayers.