Heather is an excellent nurse who goes above and beyond for her patients. She is compassionate and eager to help resolve any and all issues. She builds trust with her patients and she recognizes voices when we call. She returns calls swiftly. She makes me feel like I am her only patient when I am there to see the doctor. She takes her time to hear me and when I was not doing well, she called to check on me. She is always smiling and has an upbeat attitude.