Heidi joined the Westgate team at opening and has been one of our leaders in setting up our culture, and quality of service, which is reflected in our Patient Experience score across the board. She is routinely mentioned by patients as a compassionate caregiver, attentive and has problems solved as a charge nurse to help her teammates. Some of the specific comments that patients:

"Heidi was always smiling. Everyone at Westgate smiles. She offered everything."

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"I am very blessed to have Heidi caring for me. She went above and beyond to make me feel better and explain every detail of what was going on with me. Her personality and way of doing her job really raises the bar for healthcare providers! Heidi has the Grace about her that she extended to me and made me feel warm and well cared for. She is an incredible asset to this team and possess the values that the St Joe's name represents."

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"Heidi was one of the best nurses I have ever been in contact with in any health facility.

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"I don't know how to improve the hospital but I need to tell you this: Your new satellite hospital in Glendale is excellent as far as I'm concerned. The nurse that took care of me her name is Heidi. She was excellent."