Jae Kim was made aware of the pending discharge of one of his patients. The discharge was dependent upon the patient's ability to get a wheelchair and her ability to demonstrate the transfer from the bed to the wheelchair. The patient stated she had a wheelchair at home but it was too small. The attending physician did not feel comfortable discharging this patient without this piece of equipment because she had very limited mobility due to an illness of her spine.

When Jae Kim learned that the lack of an appropriate size wheelchair might delay this patient from going home and increase her length of stay, he offered her a wheelchair that he no longer needed for one of his home patients. At that moment, the patient's face shined brightly and she was so thankful. Mr. Kim, delivered the wheelchair to the patient's house, assembled it in her home and made sure she was comfortable using it prior to his departure. He also brought her medical supplies that he no longer needed for his home patient.

After caring for this patient, Jae Kim became attuned to the needs of his patient. He showed compassion and dedication to enhancing the patient experience which was demonstrated. He should be commended for going above and beyond to ensure his patient received the care she really needed at a time when she was very vulnerable.

Jae Kim is a role model and an ambassador at Mt. Sinai Beth Israel Medical Center.