Jennifer is a knowledgeable nurse and very personable. There was also another nurse-in-training that accompanied her part of the time. Jennifer treated her with respect and explained things as they were working together. I observed her for two days and saw lots of smiles and we laughed quite a few times while my hubby was a patient there. She made his stay a pleasant one. She even made what could have been an embarrassing situation of checking stool samples into a common everyday joke by calling them surprises.