In the first two weeks of May, my mother was brought into the emergency room, then into the ICU, and then to the ICC. We thought for several days that she might not recover. During that time, Jeremy showed amazing skill and patience as a nurse, taking care of every little detail my mother needed, and he also helped us have the difficult conversation with my mother and sister about whether to stop treatment and move her to Comfort Care.  

We had not discussed this as a family before, and I wanted to include my mother in the conversation, but I did not know how to begin talking about it with her. Jeremy was a tremendous support for all of us, and approached this terribly difficult subject with gentle truthfulness, great sensitivity, and genuine empathy. He took time to explain the options with infinite patience and compassion and always made sure my mother was included and understood what was going on. Jeremy showed particular kindness and compassion in consideration of the fact that we were having these difficult discussions on Mother's Day.  

Jeremy also took time to show me around the other departments of the hospital so I could see where my mom might be moved to from the ICC if she were to switch to Comfort Care. He answered all my questions very thoroughly. His full trust in his colleagues in all departments of the hospital was very encouraging to see, and I felt completely reassured that she would be in good hands. I appreciate his special encouragement more than I can say.  

Then my mother surprised us all with a miracle recovery – which I credit to the excellent care provided by him and his amazing colleagues – and was going to be discharged to a rehab center. Again, Jeremy took time to share thorough information about local options available, even on a day when my mother was not actually his patient. I appreciated that he showed professional respect for his colleagues by checking with the nurses assigned to my mother that day to be certain they wouldn't mind if he spent time with our family to help us understand the possibilities for my mother's next steps. He took extra care and time to offer us every assurance, with genuine understanding and concern for our unique family circumstances since my sister and I both live far away.  

Jeremy also spoke highly of his colleagues in other departments and had the highest praise for managing the hospital. I have been in many hospitals, so I could see for myself that Prince William has a very special, caring, positive ambiance. Jeremy, with his own high level of skill as a nurse, his exceptional bedside manner, his overall good energy, and his untiring support for my mom and her family, is an outstanding example of ideal nursing care.  He was part of a great team and worked beautifully and respectfully together with his colleagues. I was very impressed with all the staff I met, but Jeremy made an unforgettable impression on our family. My mom is doing well in the rehab clinic, and all of our discussions about her next steps now include the gentle and truthful conversations about death and dying, which we did not know how to talk about in our family before. We have had many profoundly meaningful and honest talks about life and death since that first conversation. Our mom has underlying health conditions, which means we are unlikely to have her with us for many more years, but as long as we have her, we know that our family relationships will benefit from the deeper and more truthful discussions we are now able to have – all thanks to Jeremy.