Joan is truly amazing. Having been a patient in the cancer ward and CCU for over a month, I can vouch for her outstanding skills, care, and compassion.

We made an instant connection with her early introduction; I liked the way she greeted me with a smile and said goodnight at the end of her working day. She is so compassionate and understands my difficult moments, especially the bathroom routine. She understands my need to maintain modesty and to give me my independence when possible and a helping hand when restricted with movements due to illness.

Joan is always caring not just to myself but also to my family when they visit. She explains to me clearly every procedure and medicine beforehand and answers all my “annoying” questions.

As a nurse leader, Joan reflects all these qualities back to her colleagues and staff with patience, encouragement, and reassurance. All the nursing staff mirror her image, and I feel blessed to be placed under her care.