August 2020
Karen
Mascarenas
,
RN, MSN, CFCN
Neurology ICU
University of New Mexico Hospital
Albuquerque
,
NM
United States
I did have the opportunity to interact with Karen later in my stay when some of my 'fog' had lifted and she was quite pleasant, personable, and attentive to my needs.
I was in a 'fog' during most of my stay at UNMH, and it wasn't until my return home that I actually began to grasp the full scope of my surgery and treatment there. In the weeks following, I reviewed my medical reports on the "Patient Portal" and had numerous discussions regarding my hospital care with my husband and daughters during the weeks following. I remember a 'head nurse' stopped by my room one day and mentioned the "DAISY Award", however I was not prepared to name anyone at that time.
Now, after understanding more fully about my stay - through reports and family discussions - I realize what an asset . . . a "gem" that my nurse, Karen, was to my recovery. From what I understand now, Karen tended to me on my 'worst' days . . . days that I don't remember or only vaguely remember. I'm told that she was with me when I arrived Thursday by helicopter; the following day (Friday) when my husband was able to visit, I remember very little; and again the day of my surgery, I don't remember 'seeing' anyone, but I do remember a nurse (Karen) and my husband trying to make me comfortable in bed with an aching hip.
Although I may not remember a lot about Karen's initial care, my husband and daughters could not say enough good things about her and appreciated her very much. And, I might add that one of my daughters is a nurse practitioner at the VA Hospital in Seattle so she probably held Karen to a higher standard. I did have the opportunity to interact with Karen later in my stay when some of my 'fog' had lifted and she was quite pleasant, personable, and attentive to my needs.
Now, after understanding more fully about my stay - through reports and family discussions - I realize what an asset . . . a "gem" that my nurse, Karen, was to my recovery. From what I understand now, Karen tended to me on my 'worst' days . . . days that I don't remember or only vaguely remember. I'm told that she was with me when I arrived Thursday by helicopter; the following day (Friday) when my husband was able to visit, I remember very little; and again the day of my surgery, I don't remember 'seeing' anyone, but I do remember a nurse (Karen) and my husband trying to make me comfortable in bed with an aching hip.
Although I may not remember a lot about Karen's initial care, my husband and daughters could not say enough good things about her and appreciated her very much. And, I might add that one of my daughters is a nurse practitioner at the VA Hospital in Seattle so she probably held Karen to a higher standard. I did have the opportunity to interact with Karen later in my stay when some of my 'fog' had lifted and she was quite pleasant, personable, and attentive to my needs.