Kelsey had about 9 nominations over the past couple of months... 4 from one family and 4 others from patients, staff, and family members. Some common themes from these nominations include that she is "Kind, caring and wonderful."
Her helpfulness: "Whether it is helping out fellow workers, answering call lights, or just simply providing excellent customer service, she is always on top of things,"...."She was extremely helpful in getting the right people in to talk about everything going on...as well as her compassion while having to administer treatments that were unpleasant for dad."
Her Smile and friendliness: "She always has a smile on her face, no matter what,"..."She always has a smile that brightens up the world,"... "Kelsey led every conversation and meeting with a smile that appeared completely genuine. This is contagious and left all of us with an honest sense that dad's care was as good as it could be,"...."She is a very happy, friendly person and makes others around her feel the same way...she makes everyone around her feel loved and happy too."
Her family-centered care and customer service: "She takes care of the family as well as the patients. She makes sure everyone understands each process. She takes the time that is needed to make sure everyone is cared for,"...."She has been so kind as to explain to all of our family members and to my father. She answers all of our questions and makes sure Dad understands all that is happening. A great nurse makes all the difference in a hospital stay. Kelsey has gone out of her way to make this hard situation as comfortable as is possible for dad and the family,"... "Kelsey was a stand-out with her excellent bed-side manner, rapport with our family, patience in answering our long line of questions".
She is trusted by patients family and staff: "On day two we were pleased to see her name on the whiteboard because we knew dad was in good hands." ... "She is the backbone of this unit. Thank you, Kelsey, for everything you do!"