Kristen Chin transitioned to an Ambulatory Clinical Coordinator role here several months ago after working as an inpatient nurse on the Orthopedics floor. Since her promotion and transfer, she has exceeded expectations and continues to strive for excellence within her everyday work. Kristen is never afraid to step in and help patients, other team members, and leaders even when the tasks may be outside her typical job expectations.

A recent event illustrates her diligence to ensure safety for our patients and improve outcomes. A patient that was being followed by our wound care provider called into the clinic with some acute changes. The patient’s finger had sustained a burn previously and was being treated within the office regularly.

The provider that typically sees the patient was out of the office, but Kristen had some concerns, so she asked the patient to come in for her to do an assessment. The patient’s finger was red, swollen, warm to the touch, and had increased pain. Kristen advocated for the patient and felt she needed additional treatment based on the presentation. She recommended the patient seek additional care in the Emergency Department.

Furthermore, Kristen provided the patient her phone number so the patient could relay her status, and then Kristen could quickly update our provider group. The patient was admitted through the ED and received treatment for osteomyelitis. Without Kristen being an advocate for this patient’s safety and healthcare outcomes, the patient could have suffered a poor outcome.

Kristen has exhibited STAR Service not only to the patients within the clinic, but also to staff members to boost morale, help where needed, and be a true team player. When the surrounding areas suffered an ice storm and many lost power, Kristen cooked dinner for team members that did not have power even when she did not herself.