Lori made me feel like family immediately. She shared that she also had had a hysterectomy like I had 6 months ago, and we bonded over the surgically induced menopause instantly. She made me feel so conformable and unafraid of my first colonoscopy. I suffer from PTSD, and every little bit helps. She even looked up one of my more rare comorbidities and asked me all about it, eager to learn even after decades of working (I'm assuming). She is just an absolute natural caregiver. Warmth. Sass. Funny. The best!