Missy raises the bar and has a true heart of gold! I have had the pleasure of working with Missy for the last several years, and I can confidently say she has never had an “off day”! She exudes happiness and positivity every moment here at work. She is a “game changer” and a valuable member of our organization. She is the definition of patient experience, prioritizes the growth of new nurses and student nurses as she is always eager to teach and share her knowledge with others. These things all come naturally to Missy because she is 100 % genuine. The “Missy Patient Experience” stories are countless because every single day she demonstrates wholeness and lives the patient experience. A few that come to mind are the days she would spend her lunch break visiting patients who were no longer in the ICU because she genuinely cared about them and enjoyed their family. Or she remembered it was a patient’s birthday and brought in stuff to decorate the patient’s room. She prides herself on how her patients look in the ICU, especially those during their final moments of life. The husband of the patient mentioned how beautiful his wife looked in braids…the next thing you knew, she was braiding her patient’s hair!

Missy is an incredible patient advocate who provides the greatest of care to her patients. I specifically remember a newly trached/peg ALS patient who had a huge decline and change in lifestyle; she provided an incredible education, discharge teaching, resources for the family for all the things he will be needed. She spent her time researching support groups for ALS families and patients. She doesn’t miss a beat with anything! So much so that you will see her throughout the day “talking” to her Apple watch, setting reminders to reassess pain in 15 minutes, requests to order medications from the pharmacy, or a reminder to call back a family member because she did not want to forget. The excellence in patient care she provides is exemplary. Her patients and families adore and speak so highly of her! Her message is always professional, thorough, and full of love. She takes time to listen and makes a point of connecting with every patient. She is never too busy to smile, give a hug, go the extra mile, or even hold a hand.