Meredith McCrorie was nominated for the exceptional service that she rendered to a Veteran visiting the ER due to a sudden onset of right wrist pain. As a result of his need for urgent care, the Veteran missed his Compensation and Pension appointment. Ms. McCrorie went above and beyond her call of duty by taking the time to call the area and reschedule the appointment on behalf of the Veteran and his wife. Now, that's what you call customer service! Bravo, Ms. McCrorie! You are true example of nursing excellence with a twist of compassion, kindness and advocacy! On behalf of the Nursing Leadership Team, thank you for providing our Veterans and their families with outstanding service every single day!