Michaela is an angel with invisible wings. Her heart and soul are absolutely the image of those wings.....if your own heart is open and trusting enough to allow. In a crisis, she is calm yet precise in her critical thinking to rectify and find solutions while being caring, attentive and doesn’t make you feel just like a number. She asks the right questions, at just the right time which removed my fear and anxiety, and helped me stay calm. I came into the ER with a problem I have never had before, but upon being moved to this department and meeting her, she has made this experience ok on so many levels again relieving my fears. She also celebrates my progress. To me, she feels like a very caring and loving daughter I would be proud to call her mine!