I wanted to take a moment to express my deepest gratitude for the exceptional care and compassion Miranda, a member of the ICU staff, extended to my parents today. 

Miranda’s dedication went far beyond technical duties, she consistently kept us informed, patiently answered our questions and approached her responsibilities with not just skill but genuine empathy. 

In the face of such a challenging situation, Marinda's grace and warmth made an immense difference for our family. Her caring nature not only reassured us but also provided a sense of comfort during this difficult time. It's rare to encounter someone who not only excels in their profession but also embodies such a remarkable level of humanity and understanding. 

I would like to commend Marinda for her outstanding professionalism and heartfelt care. Her actions truly exemplify the highest standards of your hospital's staff, setting a remarkable example for others to follow. Once again, thank you for having such an incredible team at the hospital, and please convey our deepest appreciation to Miranda for her exceptional support.