Monica’s story speaks of her kindness, attentive behavior, and consistency which put her patient at ease. Her nominator detailed that Monica frequently checked in on her and anticipated her needs, was responsive to her requests, and checked on her even when she wasn’t her nurse. Organizationally, ABMC is working to excel in patient experience and Monica demonstrated all the necessary behaviors. We are proud to have her on the team and thankful to have her taking care of our patients.