Ms. Hanin Algamdi
March 2022
Ms. Hanin
Algamdi
,
Email
OR
King Fahad Specialist Hospital Dammam
Dammam
Saudi Arabia
Two weeks after Hanin’s assignment in pharmacy, she started to highlight the gaps in the current process. Accordingly, she developed an idea for an improvement to build an external electronic system that enables patients to request their medication refills.
I would like to recognize Ms. Hanin Algamdi. Hanin is one of the OR novice nurses who shows compassion, self-motive, and a positive attitude towards patient care. Due to the pandemic, our hospital has encouraged all staff to extend a helping hand to those units that are in need of hospital personnel, as we are one team. One of those departments was the pharmacy which needs staff who can communicate well with all our patients and can respond to patients’ queries regarding their medication refills.
Hanin was asked to support the Pharmaceutical Care Services Administration in the patient medication refill process. At that time, all medication refill processes including patient communication, coordination, and tracking were done manually. A week later, the government mandated a curfew; therefore, the access to the hospital was difficult for most of the patients. As there were no electronic access options for the medication refill, the hospital started to generate phone messages to communicate with patients to arrange for the medication refill and delivery.
Two weeks after Hanin’s assignment in pharmacy, she started to highlight the gaps in the current process. The highlighted deficiencies were related to patient identification, confidentiality, and the delay in time, which led to patient dissatisfaction and increased the patients’ complaints. Accordingly, she developed an idea for an improvement to build an external electronic system that enables patients to request their medication refills. The system configures the medication refill processes, coordination, communication, and tracking, at the same time, ensuring patient safety and confidentiality, keeping records of users’ statistics, and streamlining one-way communication.
With the support of the CNO, she communicated her idea to the Medical Clinical Administration Executive Director. She presented it as well to other concerned department heads including the Executive Director of Pharmacy Department, the Executive Director of Information Technology Department, the Director of Health Informatics Department, and the Executive Director of Nursing as all of them are needed for the execution of the project. Hanin has further led a team that consisted of representatives from Pharmacy, Patient Care Coordination, Communication Department, Patient Experience Administration, and Clinical Informatics.
A few weeks later, with the help of the Clinical Informatics Department, the system was launched into the hospital patients’ portal. A user guide manual was shared and uploaded to educate the patient on the utilization of the system. Hanin’s outstanding contribution is relevant to the “Structural Empowerment” component of the Magnet model. Despite that, Hanin was a junior nurse; she was able to voice her observations to the top management. Her system has proven to be effective in meeting the patients’ needs, improving the healthcare system, and transforming patient care delivery.
Hanin was asked to support the Pharmaceutical Care Services Administration in the patient medication refill process. At that time, all medication refill processes including patient communication, coordination, and tracking were done manually. A week later, the government mandated a curfew; therefore, the access to the hospital was difficult for most of the patients. As there were no electronic access options for the medication refill, the hospital started to generate phone messages to communicate with patients to arrange for the medication refill and delivery.
Two weeks after Hanin’s assignment in pharmacy, she started to highlight the gaps in the current process. The highlighted deficiencies were related to patient identification, confidentiality, and the delay in time, which led to patient dissatisfaction and increased the patients’ complaints. Accordingly, she developed an idea for an improvement to build an external electronic system that enables patients to request their medication refills. The system configures the medication refill processes, coordination, communication, and tracking, at the same time, ensuring patient safety and confidentiality, keeping records of users’ statistics, and streamlining one-way communication.
With the support of the CNO, she communicated her idea to the Medical Clinical Administration Executive Director. She presented it as well to other concerned department heads including the Executive Director of Pharmacy Department, the Executive Director of Information Technology Department, the Director of Health Informatics Department, and the Executive Director of Nursing as all of them are needed for the execution of the project. Hanin has further led a team that consisted of representatives from Pharmacy, Patient Care Coordination, Communication Department, Patient Experience Administration, and Clinical Informatics.
A few weeks later, with the help of the Clinical Informatics Department, the system was launched into the hospital patients’ portal. A user guide manual was shared and uploaded to educate the patient on the utilization of the system. Hanin’s outstanding contribution is relevant to the “Structural Empowerment” component of the Magnet model. Despite that, Hanin was a junior nurse; she was able to voice her observations to the top management. Her system has proven to be effective in meeting the patients’ needs, improving the healthcare system, and transforming patient care delivery.