My husband was scheduled for a kidney biopsy. The doctor got stuck somewhere and wasn't going to be there for hours. Pam kept us updated on his situation. She made sure we were well cared for and that we could decide to stay or go. When we ultimately had to reschedule, she was ready to do whatever would work for us. When we came back for the procedure a month later, Pam was there. She made sure we had all the information we needed. Pam was keenly aware of what we had been through before and was incredibly sensitive to our situation -- there were no surprises. When there was a complication with the procedure, she kept us informed about what might happen. She knew we were stressed about being admitted and she kept us calm. She was a Godsend. We always felt there was someone looking out for us. She got us to the ED and even checked on us the next morning. She is a shining example of what is good in our health care systems. We can't thank her enough.

Note: This is Pamela's second DAISY Award!