Roz has only been our Nurse Manager for a short 6 months, but the positive impact she has had on our unit seems like she has been a part of our small family for years. She is an invaluable member of this team. Her daily actions reflect her sincere and genuine leadership. For example, her sincere smile and the way she communicates with veterans, family, and her fellow colleagues. Her door is always open to talk about issues, both positive and negative, as well as creating solutions to those issues. I believe the morale on our unit is the best it has ever been, she frequently shows her appreciation to staff in numerous ways. Roz's style of leadership is one that promotes shared governance. She is extremely collaborative with staff in ways to improve our unit. She puts trust in our opinions and ideas, and I believe our unit has thrived with our new autonomy. She believes in staff getting involved with hospital and unit councils, and makes arrangements for us to be present at those meetings. Many times, placing herself in staffing in order for us to attend meetings so that we can have a voice throughout the medical center.
Roz never asks staff to do tasks that she wouldn't do herself. For instance, Mr. S (who can be challenging) is in a room that is across from Roz's office. He frequently goes into her office. She has never once told him she is too busy or closed her door on this veteran. She listens to him, whether he has concerns or needs to talk. I have seen her wheel him back into his room, help him get into bed, and get him whatever he needs on more than one occasion. Her caring and compassionate attitude goes beyond her job description, she truly leads by example.
Another example of Roz going above and beyond her job duty was on a particular day that a nurse was in the laundry room cleaning up a major episode of incontinence. She gloved up with no hesitation and worked alongside this nurse without being asked. The truth is, Roz goes above and beyond every day, and she makes sure that her staff has the tools we need to provide excellent veteran-centered care. She is unique and rare, and someone who you hope to have as manager in your life. Our unit is lucky to have her, and I look forward to seeing the continued improvements she will make.