As a parent, having to take your infant to the Emergency Room is a scary and nerve-wracking event. You start to picture the worst-case scenarios, and your anxiety continues to build up as time goes by. Ruben’s calm and reassuring spirit eased my anxiety and provided me with comfort and reassurance in knowing my child would be taken care of. From the moment he received us to start an IV, which he did with utmost skill and care, to keep me updated every step of the way. He truly made our experience the most pleasant. It is nurses like him who carry their compassion as a primary attribute, that truly enhances the patient care and experience. Thank you so much for taking such good care of my daughter. We will never forget all the care and attention you put into providing us with great service!