It is hard for me to put into words one specific thing that occurred during our son's hospitalization that demonstrated a meaningful difference in the care we received when every little thing Sam did make a huge impact.
The phrase I use when describing Sam is "angel on Earth". From the moment he walked into our room, I felt a sense of calm and comfort that was so very needed. When your child is critically ill, you are scared and confused, so having a nurse that makes you safe and confident in the care your child is getting is completely priceless. Sam isn't just a "good nurse", he is an exceptional human being who made the most horrifying experience of our lives okay. When he was there, I knew everything would be okay and I didn't ever have to worry. Feeling relaxed in the PICU is unimaginable, but when he was there that is exactly what I felt. Sam went above and beyond to make our family comfortable from listening to our concerns to talking us through procedures and explaining everything to us in an easy-to-understand way. He is truly one of the most extraordinary nurses I have ever met, and we feel completely blessed that we were able to have him as our nurse. He knew exactly what we needed to feel safe and well cared for and we will never, ever forget him. He has made such an impact on our lives and he absolutely deserves to be recognized for his skilled nursing care, hard work and dedication, kind heart, and overall amazingness.
Never in our three months of being inpatient have we felt more comfortable, safe, and well cared for than when Sam was our nurse. He is everything to us! I could go on and on, but there isn't enough paper in the world for me to express what Sam means to us. From the bottom of our hearts, thank you, Sam. We love you and are eternally grateful for you!