I was unexpectedly hospitalized with a very painful condition in late March.  While all the nursing staff was helpful and polite in the ED and 4K, there was one nurse who was exceptional.  While I waited for my surgery, I was medicated for severe pain with IV pain medication.  During the night, I experienced side effects that were concerning to me.  Let me explain, I am a healthcare worker myself.  I felt like I should be able to understand and deal with these side effects, and I was hesitant to “bother the nurse” for things I should be able to manage. However, during the middle of the night, I ended up asking for help with what I was experiencing.  I was so fortunate to have Sarah as my nurse!  She listened to my concerns and took them seriously.  She contacted the hospitalist, and my concerns were investigated and addressed.  Later that same night, I became concerned about my breathing.  Once again I used my call light to share my concerns, and instead of just trying to reassure me, she brought RT to my room and they troubleshot my concerns, even getting orders to monitor me in order to allow me not to have to feel like I had to monitor myself.

As an RN for 41 years and very self-sufficient, it can be hard to feel vulnerable in a hospital bed and at the “mercy” of staff to monitor and provide care. I am more used to being the one with the answers! It is hard to be on the other side and even to get the courage to put on that call light. Everything Sarah did was professional and made me feel heard and safe.

As great as Sarah was during the night, what really made my experience over the top was what happened at the end of her 12 hour shift. It was after 7, and I was sure she was anxious to finish her shift and get home to her family—In fact, I said I was fine, and I’m sure she was ready to get home. Instead, Sarah inquired how I was feeling. I think I probably joked and apologized for being an annoying patient. She knelt down to my level, took my hands, looked into my eyes, and said that it was her PLEASURE caring for me. I protested – she said no really, “It was my pleasure.”

I was blown away.  I learned from Sarah that she is a pretty new nurse.  I am awestruck with her professionalism, advocacy for her patient, friendliness, and genuine human touch.

Sarah, It was my pleasure being your patient!  Thank you!