Sharon conducts herself with a high level of integrity on and off the organization's clock. She is committed to addressing issues and following through to ensure correction for the sake of patients. Whether it is a minor or major issue, she prioritizes and addresses them and follows up. Although it is important to care for your own human needs, on a number of occasions Sharon has exchanged taking a normal lunch hour for an apple to provide prompt service on a patient matter, attend operational meetings, or address an employee need. She commits to serving others first.
Sharon shows respect by acknowledging and appreciating diversity of staff and customers representing various cultures, socioeconomic backgrounds, and position levels. There is no variation in her interaction with individuals. She also values the time of others for scheduled commitments. For example, when she noticed this is not practiced by her colleagues and subordinates, she communicates with tact the importance of respecting commitments and how all that we do impacts our patient's care.
Sharon is very genuine and sincere in fulfilling her purpose as a patient care services leader. When she interacts with patients and staff, you get the sense that she is very connected to your concerns and issues. She uses kind words, listens attentively, seek appropriate information to fully understand a matter, and even displays a genuine countenance that she is truly concerned.
Sharon often blows wind behind the wings of her staff to advance them professionally. She is not shy of encouraging growth and broadcasting the successes of others. This is not only demonstrated toward individuals but also the hospital system. She explores opportunities to advance the hospital in various practice areas for the sake of patients.
Sharon sets high standards for the staff. This sets employees up to always perform better and strive for excellence. She also holds herself responsible for achieving the goals set by the organization. She is a good example of "do as I say and as I do". When she led a pilot initiative that would improve patient services, she always acknowledged that if the pilot did not prove effective, she was responsible for the outcome. This is what leadership is all about, not only leading but being accountable for the mission.
Sharon is a CNO who is very present throughout the organization and greets staff and guests with a smile and eye contact that communicates they are appreciated. She does not allow her high level of position in the organization to alter her interactions with others. It means a lot to staff, patients, and their family to be greeted by executive staff. It lets them know you see and value them.
Sharon models standards of behavior that should be universal in all hospital systems. Her service in the nursing profession is marked with excellence.