April 2024
Susan
Marshall
,
BSN, RN
MICU
UPMC Presbyterian & UPMC Montefiore
Pittsburgh
,
PA
United States
During COVID, Sue was a role model, providing compassionate care on the front lines while supporting frightened staff who were dealing with the unknown.
It is my honor to nominate Marshall Clinician in the ICU for the DAISY Nurse Leader Award. A nurse of 40 years, Sue lives by the values of UPMC and emulates the qualities of a DAISY Nurse Leader. As a clinician, she is the right hand to our unit manager. She supports and performs all duties to the highest expectation and looks for ways to improve as a unit.
As a nurse leader, she impacts our HCAPS through leader rounding and BSSR monitoring, as well as coaching staff when there are opportunities for improvement. She is involved with QI projects in the unit, helping to provide education related to studies and following outcomes of the work. She ensures quality care is provided. She assesses patients, audits charts, and provides just-in-time education where there is a knowledge deficit. She is well-versed in medical records and offers input for the improvement of documentation. She ensures faulty equipment is repaired so as not to impact care.
Sue is fiscally responsible. Her pay practices are impeccable, and she ensures adequate staffing based on patient safety, nurse ability, and budget. During a time when our UD assumed additional responsibilities, she assumed the role of interim UD and was respected in this role. She is well-versed in managing any employee interaction, even in difficult situations such as Fitness for Duty. She is professional and empathetic to individual differences and backgrounds. She participates in shared governance and encourages all to have a voice. She takes ideas and opinions into consideration, encouraging nurses to be creative in finding solutions to everyday issues.
During COVID, Sue was a role model, providing compassionate care on the front lines while supporting frightened staff who were dealing with the unknown. As a direct caregiver, she provides individualized care and always finds common ground when connecting with her patients and families. Sue is a mentor. She takes new staff under her wing and makes them feel welcomed and part of the ICU family. She has helped onboard new clinicians, sharing her knowledge and expertise with direction and praise for a job well done. There are countless examples of her leadership I could share from over the years, but the most enduring quality that I believe she possesses is her ability to provide a haven for safety for staff, both physically and emotionally. Sue is always trying to help, whether it be by creating a good life-work balance when a coworker has a special circumstance come up or providing a safe space for a coworker going through a difficult day or life challenge. Sue has the ability to connect on a personal level with compassion, humor, and oftentimes a song to brighten the mood. She is truly an extraordinary leader.
As a nurse leader, she impacts our HCAPS through leader rounding and BSSR monitoring, as well as coaching staff when there are opportunities for improvement. She is involved with QI projects in the unit, helping to provide education related to studies and following outcomes of the work. She ensures quality care is provided. She assesses patients, audits charts, and provides just-in-time education where there is a knowledge deficit. She is well-versed in medical records and offers input for the improvement of documentation. She ensures faulty equipment is repaired so as not to impact care.
Sue is fiscally responsible. Her pay practices are impeccable, and she ensures adequate staffing based on patient safety, nurse ability, and budget. During a time when our UD assumed additional responsibilities, she assumed the role of interim UD and was respected in this role. She is well-versed in managing any employee interaction, even in difficult situations such as Fitness for Duty. She is professional and empathetic to individual differences and backgrounds. She participates in shared governance and encourages all to have a voice. She takes ideas and opinions into consideration, encouraging nurses to be creative in finding solutions to everyday issues.
During COVID, Sue was a role model, providing compassionate care on the front lines while supporting frightened staff who were dealing with the unknown. As a direct caregiver, she provides individualized care and always finds common ground when connecting with her patients and families. Sue is a mentor. She takes new staff under her wing and makes them feel welcomed and part of the ICU family. She has helped onboard new clinicians, sharing her knowledge and expertise with direction and praise for a job well done. There are countless examples of her leadership I could share from over the years, but the most enduring quality that I believe she possesses is her ability to provide a haven for safety for staff, both physically and emotionally. Sue is always trying to help, whether it be by creating a good life-work balance when a coworker has a special circumstance come up or providing a safe space for a coworker going through a difficult day or life challenge. Sue has the ability to connect on a personal level with compassion, humor, and oftentimes a song to brighten the mood. She is truly an extraordinary leader.