I was scheduled for a procedure in Interventional Radiology that was causing me some anxiety. I have severe claustrophobia and I was very concerned about being in a confined space. Sydney was so patient with me; I voiced my concerns and she immediately explained exactly what was going to happen and assured me that they would not move forward with the procedure until I was calm and comfortable. From the moment I entered the procedure room, she was a calming voice in my anxiety storm. She patiently talked me through each step from my ultrasound, to being placed on the procedure table, and when the procedure started, she sat next to me and held my hand. Her gentle calming voice talked me through the hardest times.

When I was concerned about having a drape over my face, Sydney found a way to follow the infection protocols while making me comfortable. When I would open my eyes and see the X-ray machine just inches from my face, she would gently pull me back from my terror and distract me with conversation, and would gently rub the hand she was holding. Sydney is a true gift and SVH should be proud that she is their employee. She is one of those rare people that are as bright and warm as the sun and to me, she is a true healthcare hero. I am truly grateful that she was there with me that day.