During my stay in ICU, when I was COVID positive, Vanessa was so professional. She always ensured the room was set up so I always had access to the things I needed. She took the time to converse with me and always encouraged me, as I am anxious. She absolutely kept her PPE on and doing what she could do. She was always on top of her nursing care and didn't ever get frazzled. I could tell as a patient that she had the desire to help me because she wanted to not because she had to.