We have been to the ER twice in the past two weeks for complications after a surgery my dad had. The ER is understandably a busy place with a lot of people coming and going and lots of waiting. Wade was my dad’s nurse and was the first person to spend a lot of time with us, chatting and answering questions. He eased our fears and made us feel comfortable. He shook our hands when he left at the end of his shift and took time to really hear our concerns.

He also heard my concern about the bedside manner of the doctor who saw us and helped us see the doctor in a new light. He talked highly of him and complimented him as a medical professional. He validated our experience but helped me feel less stressed about it. We were very impressed with his friendliness and knowledge. His years of experience show. Thank you, Wade, for making one of our worst days a little brighter.

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I came into the emergency department for the second time in two days. I knew I was having another panic attack. The moment Wade walked me back, he made sure I felt comfortable and acknowledged what I was going through. He didn’t make me feel ridiculous, he told me it wasn’t all in my head, and that I was there for a reason. He shared his story and how he found himself in a situation like mine and gave me the knowledge of what to try the next time this happens to me. He made me feel seen, heard and understood. I am forever grateful for that. Thank you, Wade, from the bottom of my heart.

Note: This is Wade's 2nd DAISY Award!