My wife was not taking Doctor's advice on blood pressure medication due to her allergic reactions to previous prescriptions. Will Hoff was calm and described in detail the problems that could arise, and assured her that should any problem arise, she was in capable hands and did not have to worry. She finally took the prescribed medication due to Will's calm and detailed explanation, and her blood pressure was brought back to normal.
I would like to express my sincere thanks to Will Hoff, with high recommendation for this award. I do believe my wife will now follow through with this medicine, should her primary prescribe it, without fear of allergic reaction, to help her keep her blood pressure under control.
Will Hoff is, in my view, a valued asset to your staff. My wife is grateful that he took the time to explain that the dangers of a stroke could last a lifetime and the medicine could prevent that. She was assured that everything was ready and waiting should she have an allergic reaction. She had no reaction and the meds worked. Now she has less fear of new medications.
Thanks to Will for taking time to reassure her that it was the best choice for her health.