Willard Will
June 2019
Acute Care/Medicine
The Johns Hopkins Hospital
United States




I was a patient at your hospital for 4 days, spending most of that time in Meyer 9. The quality of care was just outstanding. It would be hard to single out any one nurse or tech as the best. However, Willard Will went way beyond the general standard of excellence.
Willard matched all the other stars of Meyer 9 in technical skills, professionalism, and customer care. However, it was only after my exit from the hospital that he showed what makes him not just an outstanding medical professional, but someone who believes in going the extra mile for his patients.
When I entered Hopkins my personal medications brought from home were, of course, confiscated. These included my insulin pens and meter, as well as my daily regimen of transplant anti­rejection pills, and other medications.
Will was my last treating nurse when I left the facility. I was in such a hurry to leave that I forgot to recover my "confiscated" meds. This was no one's fault but my own. I only discovered my oversight after I got home. I called Meyer 9 and let them know what I had forgotten. There was no way I could drive back to Baltimore. I live remotely in the farmlands of southern Pennsylvania. I am hidden in the woods on my 100-acre property. I have no neighbors. It is a dark and forbidding place after dark. As luck would have it, a local farmer with a tractor plowed up and broke my telephone line that afternoon.
My wife and I went to bed. The next day after telephone service was restored, we noted three phone calls and voicemails from Willard Will. He had taken it upon himself to drive from Baltimore to Gettysburg in the dark, locate my house (no easy feat), and attempt to deliver my forgotten medications. The fact that he made the attempt to help someone so far away and so remote shouts volumes about who he is. He is what practicing medicine and "patient-first" service is all about.
Willard is the best of a great organization, a great representative face of Hopkins, and an outstanding professional and human being.
Additional note from the nurse manager:
Willard lives in the city and does not own a car. For the purpose of this task, he rented a Zip Car to be able to deliver the medications to the patient.