August 2015
Shad
Mack
,
RN
HV8A-ICU
Our Lady of the Lake Regional Medical Center
Baton Rouge
,
LA
United States

 

 

 

I would like to nominate both Shad Mack and Gabi Francois for the DAISY award. They both went beyond what was necessary to explain and comfort me in what was a very frightening and stressful time in my life. I felt much more at ease going into the various procedures I had after their very thorough and detailed explanations. The hospitality shown to me by these two team members was exemplary and I believe they both embody the Franciscan values of Our Lady of the Lake.