Around midnight on a Sunday night, I had to take my grandson to the ER. He is developmentally delayed and nonverbal. Even though he was quite sick, he can still be a handful. Jackie was not his nurse at first, but she stepped in and handled him beautifully. She got down on his level and let him participate in any procedures. She was patient and understanding. Even though she had other patients that she was caring for, she never acted rushed with him. I cannot say how much her professionalism and caring meant to me. She impressed me with her nursing skills. She was organized, had everything she needed at the bedside and acted swiftly while he was still drowsy. I trusted her at that time and let her accompany him to ultrasound while I got a break. I must say Dr. C and E were great with him too. If we ever come back to the ER, I will ask for Jackie to be his nurse. I am thankful we have such a caring nurse in the ER.