If you were told you are going to need open heart surgery, how would you take the news? Would you be frazzled, confused or nervous? That was the reality for one of Manuel Hernandez’s patients.
Recognizing his patient’s anxiousness, Manuel took the time to reassure him – explaining what to expect and what changes he could make to better his outcome and recovery. Manuel’s words not only put the patient at ease, but actually left him feeling confident.
“Manuel is an outstanding RN, who has excellent bedside manners and shows deep compassion for patients and their family,” his nominator said. Actions like Manuel’s show exceptional patient care.
Congratulations, Manuel!