Carol Manilay-Robles
September 2013
Carol
Manilay-Robles
,
BSN, RN, RAC-CT, C-NE
LTC/ SNF
Arleigh Burke Pavilion
McLean
,
VA
United States
The ABP Family Council nominates Carol Robles, Resident Assessment Manager (RAM) of the ABP Health Center for the DAISY Award. The Council provides its full support for this nomination as it is Carol Robles, whose name repeatedly has come forward in a positive light at almost every Council meeting held monthly since early 2012.
The ABP FC is an independent group of families and friends of ABP residents. Our goal is to improve the quality of life and care of all residents. Our monthly meetings focus on a variety of topics, and eventually it results in our mention of individual staffers or teams who have solved problems, saved the day, or gone beyond the scope of duties in order to make someone's day special or improve the overall quality of care for all residents. Carol Robles is the nurse who we constantly mention.
As RAM, Carol has a unique position of coordinating the care plan for all residents and it is from this perspective that she begins to know residents, their needs and special requests of family members. Carol takes the voluminous content of a three ring binder at a quarterly meeting and turns it into a plan for staff to follow. It becomes the guidepost for making sure that someone's personal and clinical needs are known, noted and followed. If and when a problem does arise, a quick call to Carol will ensure that the matter is resolved. It doesn't take a lot of explanation, because Carol knows the resident, and knows what you are talking about.
Beyond the normal scope of her duties, Carol observes a situation and sees that it is taken care of, regardless of whether or not it is in her job description. She is one who rolls up her sleeves and takes action. She has been seen clipping a resident's nails, responding to a call bell, comforting a family member with a cup of tea. She always has a smile on her face, greets residents and family members by name, knows how to make the system work, and is always ready to respond to a request. She has set the bar high for showing what being a nurse means. She always puts the resident first, respects their rights, and leads by her example. If we could clone a nurse, the model would be Carol Robles.
We are grateful to and for Carol and all that she does to bring a high level of quality care to our loved ones.
The ABP FC is an independent group of families and friends of ABP residents. Our goal is to improve the quality of life and care of all residents. Our monthly meetings focus on a variety of topics, and eventually it results in our mention of individual staffers or teams who have solved problems, saved the day, or gone beyond the scope of duties in order to make someone's day special or improve the overall quality of care for all residents. Carol Robles is the nurse who we constantly mention.
As RAM, Carol has a unique position of coordinating the care plan for all residents and it is from this perspective that she begins to know residents, their needs and special requests of family members. Carol takes the voluminous content of a three ring binder at a quarterly meeting and turns it into a plan for staff to follow. It becomes the guidepost for making sure that someone's personal and clinical needs are known, noted and followed. If and when a problem does arise, a quick call to Carol will ensure that the matter is resolved. It doesn't take a lot of explanation, because Carol knows the resident, and knows what you are talking about.
Beyond the normal scope of her duties, Carol observes a situation and sees that it is taken care of, regardless of whether or not it is in her job description. She is one who rolls up her sleeves and takes action. She has been seen clipping a resident's nails, responding to a call bell, comforting a family member with a cup of tea. She always has a smile on her face, greets residents and family members by name, knows how to make the system work, and is always ready to respond to a request. She has set the bar high for showing what being a nurse means. She always puts the resident first, respects their rights, and leads by her example. If we could clone a nurse, the model would be Carol Robles.
We are grateful to and for Carol and all that she does to bring a high level of quality care to our loved ones.