There are not enough words to describe how wonderful Emily in the NNICU was during T's stay. T is my wife and she had a 13-hour brain-stem surgery to remove several tumors from her disease of NF2.
Emily was her primary nurse during the day shifts of that Friday and Saturday. Emily was always proactive with T - stopping to check-in on her health, progress, and just general well-being. In several specific events that I witnessed, Emily made sure to stop and listen to T's concerns. T had several panic attacks during her stay but Emily addressed each one seriously and with genuine concern and always tried to find ways to get her calm and keep her calm. T adored her and trusted her as did I.
In another specific incident, Emily took time to speak to me and ask specific questions about T's health and was open to tips and information that might assist her in providing the best care possible for her (Ex. Speaking to her on her left side versus her right side since she's deaf in the right ear). What impressed me the most was the personal connection she made with both of us. She always enjoyed listening to my wife talk about our toy poodle and enjoyed listening about her hobbies like crafting. Emily didn't just ask because she had to, she asked because she really cared and it showed when Emily periodically asked about certain things when she came into the room. Emily remembered because she cared about T. The way she communicated to T was also above and beyond.
When T couldn't understand her because of the hearing loss, she used nonverbals and/or asked for help from me or another nurse. Emily didn't just "settle" thinking that T understood. She checked for understanding. I was very impressed. There are always certain people you can speak to and know their hearts are pure and they are truly created for a profession. Emily was created to be a nurse and to serve her patients. Emily is a true DAISY Nurse.