Rachel Witgen has always been a role model for nurses in our department. Rachel recently became the manager on nights for the Emergency Department and she has done such a remarkable job. She meets with all the staff consistently to address all concerns, sends praise and kudos, and has brought a fresh new approach to managing that is very positive and making a huge impact on staff.

Rachel has an office in the center of the department and encourages staff to stop in at any time. Even if it’s just to say “Hi”. When she is not in the office, she can be found rounding on staff to ensure their needs are being met. When staff must de-escalate a patient or their family, she encourages us to try to talk to them and allows us the chance to practice leadership skills. If troubles arise, she is available immediately after to offer advice.

Recently, the Emergency Department switched to a Charge Nurse Model. Rachel has ensured those who changed to a Charge Nurse feel respected and empowered in their role. Rachel is constantly pushing staff to achieve higher goals whether it be in management or to achieve higher nursing education.

We recently began a competition with the Emergency Department doctors to see who has better communication at the bedside. We’ve won for two months! Rachel has been pushing and assisting staff with ways to improve their communication skills. She has also helped the charge nurses to find better approaches and handling patient concerns to improve patient satisfaction.

Rachel takes a lot of time with the staff improving their skills with patient care and communication. Rachel uses huddles to recognize staff nominations for DAISY or Honeybee Awards, and this has made staff feel more aware of the recognition and appreciated. Through these enhancements, she is improving how the community views our hospital.